Renovaction Pty Ltd
Last updated: 13 August 2026

Renovaction Pty Ltd (“Renovaction”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including through our website, social media, online advertising, enquiry forms and other communications.

1. Personal information we collect

Depending on how you interact with us, we may collect personal information including:

• your name;
• email address;
• telephone number;
• residential or project location;
• information about your renovation, cabinetry or other project;
• your preferred project timeframe;
• information you provide through enquiry or lead forms;
• correspondence and communications with us; and
• other information you voluntarily provide to us.

We aim to collect only information that is reasonably necessary for our business activities and to respond to your enquiry or provide our services.

2. How we collect personal information

We may collect personal information when you:

• submit an enquiry through our website;
• complete a lead or contact form through Facebook, Instagram or other Meta services;
• contact us by telephone or email;
• communicate with us through social media;
• request a quote, consultation or information about our services;
• engage us to provide products or services; or
• otherwise provide information directly to us.

We may also receive personal information through service providers and platforms we use to operate our business, where permitted by law.

3. How we use your information

We may use your personal information to:

• respond to your enquiry;
• contact you regarding your renovation, cabinetry or other project;
• arrange consultations, quotations, check measures and appointments;
• prepare and manage quotations and project documentation;
• provide our products and services;
• manage our relationship with customers and prospective customers;
• maintain business and customer records;
• process invoices, payments and other administrative matters;
• operate and improve our website and services;
• manage our advertising and customer enquiries; and
• comply with applicable legal and regulatory obligations.

We do not sell your personal information.

4. Meta, Facebook and Instagram enquiries

We may advertise our products and services through platforms operated by Meta, including Facebook and Instagram.

If you submit your information through a Meta lead form or interact with our advertising, Meta may collect and process information in accordance with its own privacy policies and terms.

Information submitted to Renovaction through these forms may be used to contact you regarding your enquiry and the products or services in which you have expressed an interest.

5. How we store and protect information

Personal information may be stored electronically in systems used to operate our business, including customer relationship management (CRM) software, accounting software, email systems and cloud-based document storage services such as Google Drive.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Disclosure to third parties

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our products and services.

These may include:

• technology and cloud-storage providers;
• CRM and business software providers;
• accounting and payment service providers;
• professional advisers;
• contractors, suppliers and service providers assisting with our business or your project;
• Meta and other digital platforms where relevant to our advertising and communications; and
• government, regulatory or law-enforcement authorities where required or authorised by law.

We only disclose information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.

7. Overseas storage and disclosure

Some third-party technology, cloud, social media and software providers we use may store or process information on servers located outside Australia.

Because the locations used by these providers may change, it may not always be practicable for us to identify every country in which information may be processed or stored.

Where applicable, we take reasonable steps in relation to the handling of personal information by our service providers.

8. Website, cookies and analytics

Our website and third-party services may use cookies and similar technologies to enable website functionality, understand website usage, maintain security and support our online advertising.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some parts of our website function.

9. Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

Please contact us using the details provided below.

10. Privacy enquiries and complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your enquiry or complaint and aim to respond within a reasonable period.

Where applicable, if you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.

12. Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Renovaction Pty Ltd
16 Butler Road
Altona North VIC 3025
Australia

Email: info@renovaction.com.au
Phone: (03) 7015 0784